Customer Service and Ordering Information
Terms and Conditions:
Children’s Publishing does accept purchase orders which should be paid within 30 days of the shipment date.
Copyright materials on our website are provided with “Restricted Rights”. Use of these products are subject to restrictions as set forth by a Vendor’s proprietary product rights. None of the material may be copied, reproduced, distributed, republished, posted or transmitted in any form or means without the express written permission of the Vendor.
At Children’s Publishing all personal information collected is only used to ensure proper handling of your order. For Clients this information may include your name and contact information, shipping and billing information, payment information such as credit card numbers, occupation, purchase history, and other associated information. We value our customer’s privacy and will not sell or provide customer information to any third party. Children known to be under the age of thirteen (13) are not allowed to use our services.
To prevent unauthorized access and use of information, we have put in place appropriate procedures reasonably designed to safeguard and secure the information we collect during the ordering process.
How to Order:
Children's Publishing offers their customers a variety of
ordering options. You can order:
- on-line by browsing through our on-line catalog and using
- and by mail.
We accept Purchase Orders via mail. Checks will be accepted
for mail orders. For mail orders an order form can be printed
by clicking on the "Printable Order
Form" link. Mail orders should be sent to:
1102 Prairie Dunes Drive
Georgetown, TX 78628
Account Setup and Log-in:
For online ordering using the paypal, customers may use a
credit card or paypal account to check out.
If you are a Texas resident a sales tax of 8.25% will be
added to your order unless you are tax exempt and provide
your tax ID number. If you are not a Texas resident, you do
not need to pay any sales tax.
Shipping and Handling Charges:
Children’s Publishing will ship your order via US Postal Service (Priority or Media Mail) or via FedEx (Ground or Home Delivery). Our shipping and handling charges are based on size of order as follows:
Orders under $20.00 - Add $6.00
$20.00 to $49.99 - Add $8.00
$50.00 to $99.99 - Add $10.75
$100.00 to $250.00 - Add $15.00
Over $250.00 - FREE SHIPPING (Except Canadian Orders)
We try to keep shipping and handling costs at a minimum by
selecting a shipping method to best match the charges outlined
in the above table unless you specifically ask us to ship
your order via a specific carrier or to expedite delivery
for an added charge. In some cases shipping cost will be reduced.
Express air delivery (overnight and second-day service) is
available at an additional charge. Actual shipping charges
will be added to your order for requested express air delivery.
Children's Publishing does not currently ship orders to international
destinations. We do ship to Canada for an additional shipping
fee of $11.00 above normal shipping charges. For small orders shipping cost may be less. Customers should be aware that other fees such
as customs and other taxes may be required by Canada. These
fees are the responsibility of the customer.
If an item is defective or damaged, please contact Children's
Publishing immediately, and we will ship a replacement item
at no additional cost. All defective products must be returned
to Children's Publishing within 30 days of the invoice date.
No items will be accepted for replacement after 30 days of
the invoice date. Return all defective products to:
1102 PRAIRIE DUNES DRIVE
GEORGETOWN, TX 78628
You may return any product in sellable condition that does not meet your needs within 30 days of purchase except opened tests and test forms. We will replace open software only if the software is defective. Please indicate reason for the return and whether you would like to exchange the returned item for another product or receive a refund. Also include your name, address, phone number, and email address. Repackage the return items carefully and ship to the following address via a delivery method that allows you to track the package just in case we do not receive it:
1102 PRAIRIE DUNES DRIVE
GEORGETOWN, TX 78628
Disclaimer and Limitation of Liability for Products Sold:
Children's Publishing expressly disclaims any warranties
of any kind with respect to products sold in its catalog or
on its web-site, including but not limited to, merchantability
and fitness for a particular purpose. In no event shall Children's
Publishing, its officers, employees, or representatives be
liable for special, indirect, consequential, or punitive damages
related to product sold.