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Customer Service and Ordering Information
Privacy Policy:
At Children's Publishing all personal information is only
used to ensure proper handling of your order. We value our
customer's privacy and will not provide customer information
to any third party.
How to Order:
Children's Publishing offers their customers a variety of
ordering options. You can order:
- on-line by browsing through our on-line catalog and using
our shopping cart system,
- by fax (512) 864-1282
- by phone (512) 864-7364 or (877) 864-7364 , and
- by mail.
We accept Purchase Orders via on-line shopping cart, fax,
phone, and mail. Checks or credit cards will be accepted for
mail orders. For mail orders or fax orders an order form can
be printed by using the on-line
shopping cart system or by clicking on the "Printable
Order Form" link. Mail orders should be sent to:
Children's Publishing
101 Crepe Myrtle Ln
Georgetown, TX 78633
Account Setup and Log-in:
For online ordering using the shopping cart, customers will
have to set up an account and log-in before they can check
out. Once they click the "Check Out" button a form
will appear for the customer to complete. Information required
for "Account Setup" includes name, address, phone
number, e-mail address, and credit card information. Information
required for log-in will be e-mail address and password.
Taxes:
If you are a Texas resident a sales tax of 6.25% will be
added to your order unless you are tax exempt and provide
your tax ID number. If you are not a Texas resident, you do
not need to pay any sales tax.
Shipping and Handling Charges:
Children's Publishing will ship your order to you via US
Postal Service (Priority or Media Mail), UPS Ground,
or FedEx Ground. Our shipping and handling charges are based
on size of order as follows:
Orders under $20.00 - Add $5.00
$20.00 to $49.99 - Add $8.00
$50.00 to $99.99 - Add $10.75
$100.00 to $250.00 - Add $15.00
Over $250.00 - FREE SHIPPING
We try to keep shipping and handling costs at a minimum by
selecting a shipping method to best match the charges outlined
in the above table unless you specifically ask us to ship
your order via a specific carrier or to expedite delivery
for an added charge. In some cases shipping cost will be reduced.
Express air delivery (overnight and second-day service) is
available at an additional charge. Actual shipping charges
will be added to your order for requested express air delivery.
Children's Publishing does not currently ship orders to international
destinations. We do ship to Canada for an additional shipping
fee of $7.00. Customers should be aware that other fees such
as customs and other taxes may be required by Canada. These
fees are the responsibility of the customer.
Replacement Policy:
If an item is defective or damaged, please contact Children's
Publishing immediately, and we will ship a replacement item
at no additional cost. All defective products must be returned
to Children's Publishing within 30 days of the invoice date.
No items will be accepted for replacement after 30 days of
the invoice date. Return all defective products to:
CHILDREN’S PUBLISHING
101 CREPE MYRTLE LN
GEORGETOWN, TX 78633
Return Policy:
You may return any product in sellable condition that does not meet your needs within 30 days of purchase except opened tests and test forms. We will replace open software only if the software is defective. Please indicate reason for the return and whether you would like to exchange the returned item for another product or receive a refund. Also include your name, address, phone number, and email address. Repackage the return items carefully and ship to the following address via a delivery method that allows you to track the package just in case we do not receive it:
CHILDREN’S PUBLISHING
RETURNS
101 CREPE MYRTLE LN
GEORGETOWN, TX 78633
Disclaimer and Limitation of Liability for Products Sold:
Children's Publishing expressly disclaims any warranties
of any kind with respect to products sold in its catalog or
on its web-site, including but not limited to, merchantability
and fitness for a particular purpose. In no event shall Children's
Publishing, its officers, employees, or representatives be
liable for special, indirect, consequential, or punitive damages
related to product sold.
Product Substitution:
In regard to accessories included in the Phonemic Awareness
Tales Literacy Kit, Children's Publishing reserves the right
to substitute an accessory of equal or greater value for one
that is currently unavailable.
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