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Customer Service and Ordering Information
Privacy Policy:
At Children's Publishing all personal information is only
used to ensure proper handling of your order. We value our
customer's privacy and will not provide customer information
to any third party.
How to Order:
Children's Publishing offers their customers a variety of
ordering options. You can order:
- on-line by browsing through our on-line catalog and using
our shopping cart system,
- by fax (512) 864-1282
- by phone (512) 864-7364 or (877) 864-7364 , and
- by mail.
We accept Purchase Orders via on-line shopping cart, fax,
phone, and mail. Checks or credit cards will be accepted for
mail orders. For mail orders or fax orders an order form can
be printed by using the on-line
shopping cart system or by clicking on the "Printable
Order Form" link. Mail orders should be sent to:
Children's Publishing
201 Woodland Park
Georgetown, TX 78633
Account Setup and Log-in:
For online ordering using the shopping cart, customers will
have to set up an account and log-in before they can check
out. Once they click the "Check Out" button a form
will appear for the customer to complete. Information required
for "Account Setup" includes name, address, phone
number, e-mail address, and credit card information. Information
required for log-in will be e-mail address and password.
Taxes:
If you are a Texas resident a sales tax of 6.25% will be
added to your order unless you are tax exempt and provide
your tax ID number. If you are not a Texas resident, you do
not need to pay any sales tax.
Shipping and Handling Charges:
Children's Publishing will ship your order to you via US
Postal Service (Priority or Media Mail), UPS Ground, or FedEx
Ground). Our shipping and handling charges are based on size
of order as follows:
Orders under $20.00 - Add $4.00
$20.00 to $49.99 - Add $7.00
$50.00 to $99.99 - Add $9.75
$100.00 to $200.00 - Add $15.00
Over $200 - FREE SHIPPING
We try to keep shipping and handling costs at a minimum by
selecting a shipping method to best match the charges outlined
in the above table unless you specifically ask us to ship
your order via a specific carrier or to expedite delivery
for an added charge. In some cases shipping cost will be reduced.
Children's Publishing does not currently ship orders to international
destinations. We do ship to Canada.
Replacement Policy:
If an item is defective or damaged, please contact Children's
Publishing immediately, and we will ship a replacement item
at no additional cost. All defective products must be returned
to Children's Publishing within 30 days of the invoice date.
No items will be accepted for replacement after 30 days of
the invoice date. Return all defective products to:
Children's Publishing
201 Woodland Park
Georgetown, TX 78633
Disclaimer and Limitation of Liability for Products Sold:
Children's Publishing expressly disclaims any warranties
of any kind with respect to products sold in its catalog or
on its web-site, including but not limited to, merchantability
and fitness for a particular purpose. In no event shall Children's
Publishing, its officers, employees, or representatives be
liable for special, indirect, consequential, or punitive damages
related to product sold.
Product Substitution:
In regard to accessories included in the Phonemic Awareness
Tales Literacy Kit, Children's Publishing reserves the right
to substitute an accessory of equal or greater value for one
that is currently unavailable.
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